Professional development

Improving digital skills – a tool using the GOV.UK prototype kit – part 2

Reading Time: 13 minutes The idea: developing a website where people can fill in forms which look like the real ones but simplified to learn and become more confident. This is Jumana Almusawi‘s idea: she contacted me about it back in February on LinkedIn. A lot has happen since my last blog post about… Read More »Improving digital skills – a tool using the GOV.UK prototype kit – part 2

Life outside work

Reading Time: 5 minutes A green doughnut started a big reflection this morning. This wasn’t on my to do list for today. Lately, I’m doing a lot outside work, all super interesting but all competing for my time. A little bit of all this has always been there but it’s growing a lot lately.… Read More »Life outside work

Improving digital skills – building a tool with the GOV.UK prototype kit

Reading Time: 8 minutes About 1 in 7 people in Scotland can’t get online. This is about 800,000 people (more data at the end). There are various reasons: money: can’t afford a device, to pay for broadband/data, or to get the assistive devices they need lives in an area with poor infrastructure lack confidence… Read More »Improving digital skills – building a tool with the GOV.UK prototype kit

Liberating Structures

Reading Time: 9 minutes This week, I attended a participative event to explore how Liberating Structures can shape Scottish public service change work. It was a really good day, great atmosphere, very relax yet productive. Most participants had been experimenting with Liberating Structures in their work and could share this experience, but it was… Read More »Liberating Structures

What I’ve learnt from GDS (Government Digital Service)- and what you could take from it too

Reading Time: 5 minutes Last month, I was involved in a User Research session for the GDS team – as a participant. Since 2017, I’ve observed, facilitated or took notes in many UR sessions, but it was my first time as a participant. It was a bit strange to be on the other side. This… Read More »What I’ve learnt from GDS (Government Digital Service)- and what you could take from it too

When I’m older, I want to be a Service Designer — says no one ever

Reading Time: 6 minutes I’ve never been too sure about what I wanted to do “when I’m older”. I’ve worked in banks, in an airport, in a research lab, in schools, in a shop counting money with a “gangster style” machine, in video games (testing and support), teaching French to kids, to adults, and worked… Read More »When I’m older, I want to be a Service Designer — says no one ever