Security questions

Reading Time: 5 minutes Quite often now, when you create an account, you’re supposed to pick a question and enter your answer to it. There are many problems with this. Single question, the same for everyone I used to work in an open plan office, where the team next to us would get calls… Read More »Security questions

How to engage with a community?

Reading Time: 6 minutes Communities are vital in times of crisis. This is where people found their own solutions to help each others at the start of the COVID19 pandemic, way before public services could do anything for the citizens. We need to engage with them but we need to do it the right… Read More »How to engage with a community?

Improving digital skills – a tool using the GOV.UK prototype kit – part 2

Reading Time: 13 minutes The idea: developing a website where people can fill in forms which look like the real ones but simplified to learn and become more confident. This is Jumana Almusawi‘s idea: she contacted me about it back in February on LinkedIn. A lot has happen since my last blog post about… Read More »Improving digital skills – a tool using the GOV.UK prototype kit – part 2

Life outside work

Reading Time: 5 minutes A green doughnut started a big reflection this morning. This wasn’t on my to do list for today. Lately, I’m doing a lot outside work, all super interesting but all competing for my time. A little bit of all this has always been there but it’s growing a lot lately.… Read More »Life outside work

Improving digital skills – building a tool with the GOV.UK prototype kit

Reading Time: 8 minutes About 1 in 7 people in Scotland can’t get online. This is about 800,000 people (more data at the end). There are various reasons: money: can’t afford a device, to pay for broadband/data, or to get the assistive devices they need lives in an area with poor infrastructure lack confidence… Read More »Improving digital skills – building a tool with the GOV.UK prototype kit

Liberating Structures

Reading Time: 9 minutes This week, I attended a participative event to explore how Liberating Structures can shape Scottish public service change work. It was a really good day, great atmosphere, very relax yet productive. Most participants had been experimenting with Liberating Structures in their work and could share this experience, but it was… Read More »Liberating Structures

Self-organisation — How do we give the power back to the people?

Reading Time: 8 minutes From empowering teams at work, to workers taking back control and communities getting together to lead the change they want to see happen. Quite often, you hear/read about a concept somewhere, and then it keeps popping up elsewhere. Recently, for me, it was about people self-organising to reach their goals.… Read More »Self-organisation — How do we give the power back to the people?

Is this the right thing to do?

Reading Time: 7 minutes Questioning how we do things seems to be suggested everywhere you look these days: inclusion, accessibility, sustainability, ethics, ecology, data protection … there are many things to take into account when you design a service or a product. Some questions Are we designing something that is actually needed and are… Read More »Is this the right thing to do?