Some resources to support a special Service Design event organised by UX Glasgow to celebrate Services week (1st to the 5th March) this year.
What is service design?
- Digital 9 Common Myths about Service Design – Scottish Government Digital Blog
- Service Design. Excuse me… what?. “ – by Mariel Macia
- Service Design. Translators across people, business and tech – by Mariel Macia
How does it compare with other roles?
- Comparing service design and business analysis – by Ben Holliday
- Service Design and UX Design: What’s the Difference? – by DesignLab
Want to become a Service Designer?
Here are some links that could help:
- Become a service designer in government: step by step – Design in government Blog
- How to create a portfolio to apply for a design role in government – Design in government Blog
- How can you support people interested in service design? – Design in government Blog
- Resources for further learning on service design (Google doc with more resources)
- Service Design: A Reading List – by Mike Press
- A common language to understand services – by Kate Tarling
- What advice would you give to service design students? – by Kirsty Joan Sinclair
The Scottish Approach to Service Design
- The Scottish Approach to Service Design (PDF)
- A Scottish Approach to designing public services – mygov.scot resources
- The Scottish Approach to Service Design (SAtSD) – gov.scot
Some examples of service design
- Videos from the Youtube channel of UK Design Gov
- Using service design to defeat death – by Carl Burton
- Moving the US Passport Renewal Experience Online – by US Digital Service
- Designing the child funeral fund service – by Adam Silver
- Service Design: Pushing Us Beyond the Familiar – by Jared Spool
Keep an eye on the events organised for the Services week from 1st to 5th March, it’s free but you have to be a civil servant to attend: Digital Get involved with Services Week 2021 – Digital