Reading Time: 6 minutesOver the years, I’ve switched tools and services when I felt they were run in a way I could not support anymore. It’s not always easy. But these days, it feels important to re-assess our choices and switch to more ethical options where possible. Messaging: moving from WhatsApp to Signal… Read More »Switching tech tools and services
As a designer, we have more power than we think but don’t always realise it. In this post, I’ve grouped resources to help you take power into account in your design work.
Read More »Resources to understand power in designWhile working on the ‘Practitioner stories‘, we found that storytelling and facilitation were considered the most important skills a service design practitioner should have. I’ve gathered some resources about facilitation in this post.
Read More »Resources about facilitationIf you want to learn a bit more about service design or want to become a service designer, I’ve put some resources together in one place.
Read More »Resources about Service DesignPutting a lot of resources in one place. I’ll come back, add to it from time to time.
I’m building a little tool with the GOV.UK prototype kit and assessment frameworks shared publicly. It’s under construction. [edit Feb 2025: I’ve now stopped hosting that website, you can still see the code but won’t be able to access the website.]
This week, I attended a participative event to explore how Liberating Structures can shape Scottish public service change work. It was a really good day, great atmosphere, very relax yet productive. Most participants had been experimenting with Liberating Structures in their work and could share this experience, but it was also about reflecting, as a facilitator, how it can feel for the group we are using it with, especially when they are new to it.
Data terminology, resources, how to manage, interpret and visualise data.
Last month, I was involved in a User Research session for the GDS team – as a participant. Since 2017, I’ve observed, facilitated or took notes in many UR sessions, but it was my first time as a participant. It was a bit strange to be on the other side. This made me reflect and realise how important the GDS has been in my career journey.
Read More »What I’ve learnt from GDS (Government Digital Service)- and what you could take from it tooOver the years I read and saved a lot of articles about AI. Following a course at the Scottish Digital Academy recently about AI in Government, I have even more. So sharing back here.
Read More »Resources about Artificial Intelligence