Reading Time: < 1 minute What is service design? Digital 9 Common Myths about Service Design – Scottish Government Digital Blog Service Design. Excuse me… what?. “ – by Mariel Macia Service Design. Translators across people, business and tech – by Mariel Macia How does it compare with other roles? Comparing service design and business… Read More »Resources about Service Design
I’ve gathered these notes a while ago after reading it. I will start to put my notes from books (or recorded talks for example), as blog posts for me, but also, to be able to share with people who don’t have time to read.Read More »Good Services – Book notes
This article is aimed at people who would like to try using the Prototype kit but are unsure how to do that. You might need a bit of help if you have never used a command window or if you are new to HTML or CSS. You can bookmark this link to W3Schools in that case for HTML and CSS or this link for basic commands.Read More »How to customise the GOV.UK Prototype kit
This week, I attended a participative event to explore how Liberating Structures can shape Scottish public service change work. It was a really good day, great atmosphere, very relax yet productive. Most participants had been experimenting with Liberating Structures in their work and could share this experience, but it was also about reflecting, as a facilitator, how it can feel for the group we are using it with, especially when they are new to it.
Questioning how we do things seems to be suggested everywhere you look these days: inclusion, accessibility, sustainability, ethics, ecology, data protection … there are many things to take into account when you design a service or a product.
Last month, I was involved in a User Research session for the GDS team – as a participant. Since 2017, I’ve observed, facilitated or took notes in many UR sessions, but it was my first time as a participant. It was a bit strange to be on the other side. This made me reflect and realise how important the GDS has been in my career journey.Read More »What I’ve learnt from GDS (Government Digital Service)- and what you could take from it too
Over the years I read and saved a lot of articles about AI. Following a course at the Scottish Digital Academy recently about AI in Government, I have even more. So sharing back here.