How to engage with a community?

Reading Time: 6 minutes Communities are vital in times of crisis. This is where people found their own solutions to help each others at the start of the COVID19 pandemic, way before public services could do anything for the citizens. We need to engage with them but we need to do it the right… Read More »How to engage with a community?

Good Services – Book notes

Reading Time: 4 minutes I’ve gathered these notes a while ago after reading it, but I will start to put my notes from books (or recorded talks for example), as blog posts for me, but also, to be able to share with people who don’t have time to read. Please note: I recommend reading… Read More »Good Services – Book notes

Liberating Structures

Reading Time: 9 minutes This week, I attended a participative event to explore how Liberating Structures can shape Scottish public service change work. It was a really good day, great atmosphere, very relax yet productive. Most participants had been experimenting with Liberating Structures in their work and could share this experience, but it was… Read More »Liberating Structures

Working with data

Reading Time: 7 minutes Data terminology, resources, how to manage, interpret and visualise data. Data is everywhere So whether you like it or not, it’s probably best to understand the various aspects of it. This is what I’m trying to do here. “The world’s most valuable resource is no longer oil, but data” — The… Read More »Working with data

Is this the right thing to do?

Reading Time: 7 minutes Questioning how we do things seems to be suggested everywhere you look these days: inclusion, accessibility, sustainability, ethics, ecology, data protection … there are many things to take into account when you design a service or a product. Some questions Are we designing something that is actually needed and are… Read More »Is this the right thing to do?

What I’ve learnt from GDS (Government Digital Service)- and what you could take from it too

Reading Time: 5 minutes Last month, I was involved in a User Research session for the GDS team – as a participant. Since 2017, I’ve observed, facilitated or took notes in many UR sessions, but it was my first time as a participant. It was a bit strange to be on the other side. This… Read More »What I’ve learnt from GDS (Government Digital Service)- and what you could take from it too